Terms of service
This website is operated by Arck London, a trading name of Vida Brands Limited, registered in England and Wales under company number 16277257, with its registered address at 100 Horizons Tower, 1 Yabsley Street, London, E14 9RG, United Kingdom (“we”, “us”, or “our”).
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.
Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree, then you may not access the website or use any services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only.
4. Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
5. Products or Services
Certain products or services may be available exclusively online through the website. We have made every effort to display our products as accurately as possible. We reserve the right to limit the sales of our products to any person or geographic region.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
7. Right to Cancel (UK/EU Customers)
If you are a customer based in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
To exercise this right, you must notify us in writing (for example, by email to support@arcklondon.com) within 14 days of receiving your items. You then have a further 14 days to return the goods to us.
We will refund all payments received from you (including standard shipping costs) within 14 days of receiving the returned goods or evidence of return. Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
You will bear the direct cost of returning the goods unless they are faulty or incorrect.
Exceptions:
The right to cancel does not apply to goods that are:
- made to your specifications or clearly personalised,
- sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., earrings, undergarments), or
- perishable goods.
8. Refunds and Returns
Please review our full Refund Policy for details on returns, refunds, and exchanges. This policy forms part of these Terms.
9. Personal Information & GDPR Compliance
Your submission of personal information through the store is governed by our Privacy Policy.
We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
You have the right to access, correct, or delete your personal data, and to withdraw consent for marketing communications at any time by contacting support@arcklondon.com.
10. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct such errors.
11. Prohibited Uses
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate international or local regulations, or to transmit viruses or malicious code.
12. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted or error-free.
In no case shall Arck London or Vida Brands Limited be liable for any injury, loss, claim, or consequential damages arising from your use of the service or any products procured through it, except where prohibited by law.
13. Indemnification
You agree to indemnify and hold harmless Arck London, Vida Brands Limited, and our affiliates from any claim or demand arising from your breach of these Terms.
14. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law.
15. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
Nothing in these Terms affects your statutory rights under UK or EU consumer law.
16. Contact Information
Questions about the Terms of Service should be sent to us at support@arcklondon.com or by post to:
Arck London (Vida Brands Limited)
100 Horizons Tower, 1 Yabsley Street,
London, E14 9RG, United Kingdom.