Shipping policy
SHIPPING & DELIVERY
Effective date: 10 September 2025
Shipping Coverage
- Arck London ships to any address within the United Kingdom using our courier partner Evri.
- We do not currently ship internationally but may add additional destinations in the future.
Shipping Costs
- Standard UK delivery is £3.45 per order.
- Free UK delivery is automatically applied on orders of £50 or more.
- All shipping charges are shown at checkout before you confirm your order.
Order Processing Times
- Orders placed before 2:00 pm (Monday–Friday, excluding Bank Holidays) are normally processed and dispatched within 1–3 business days.
- Orders received after 2:00 pm or at weekends/Bank Holidays are processed the next business day.
Estimated Delivery Times
- Standard UK delivery typically arrives within 3–5 business days from dispatch.
- Delivery times are estimates and may vary due to factors outside our control such as weather or courier delays.
Address Accuracy
- Please ensure the delivery address you provide at checkout is complete and correct. We cannot be held responsible for items shipped to an incorrect or incomplete address.
- If you realise you have entered an incorrect address or need to make any changes to your order, please contact us immediately. We will make every effort to amend details before dispatch, but we cannot guarantee changes once an order has been processed.
Order Changes or Cancellations
- If you need to change or cancel your order before it has been dispatched, please contact our customer service team as soon as possible by email at support@arcklondon.com or by telephone on 0203 576 5032.
- We will do our best to accommodate your request.
Contact Information
- Email: support@arcklondon.com
- Telephone: 0203 576 5032
- Address: 100 Horizons Tower, 1 Yabsley Street, London, E14 9RG, United Kingdom